terms

1. Bambusa Terms & Conditions

a) Welcome to the Bambusa terms and conditions. Please note Bambusa is our trading name and our company name is Bamboo Style Pty Ltd (ACN 87 144 749 208). The Bambusa terms and conditions apply to all stockists of Bambusa products. By placing your order with Bambusa you agree to be bound by the Bambusa Terms and Conditions.

b) Should you have any questions or queries relating to the Bambusa terms and conditions please contact us by email info@bambusastyle.com.au or telephone us on +61 7 33 111 411 between 9.00AM and 5.00PM Monday to Friday AEST.

2. Payment

The first 3 orders to Bamboo Style Pty Ltd are on a proforma basis. Freight costs are calculated on the volume of the packaged goods. The delivery of the order will be arranged upon receipt of payment in full.  

3. Prices

a) The Bambusa prices are exclusive of GST and freight costs. Bambusa reserves the right to change our prices and product specifications without notice. However Bambusa will inform stockists of price changes if possible.

b) Bambusa products are to be sold only by registered retailers and cannot be sold using internet auction sites or shops.

 4. Product Information

a) Every effort is taken to ensure that the information on the Bambusa website is correct and up to date. However, there may be slight variations in colour between photographs, samples and actual stock.

5. Intellectual Property

a) Bambusa is a registered trade mark. All rights, title and interest in all intellectual property in all concepts, graphic and other material relating to Bambusa and Bamboo Style Pty Ltd [ACN 87 144 749 208] is owned by and is the exclusive property of Bamboo Style Pty Ltd [ACN 87 144 749 208].

b) No part of this website including but not limited to photographs, text and artwork may be reproduced without prior permission in writing from Bamboo Style Pty Ltd [ACN 87 144 749 208].

6. Returns

a) Upon receiving your order from Bambusa is for any reason you are not entirely satisfied then please contact us by email and we will respond as soon as possible and usually within 3 working days.

7. Queries

a) Bambusa aims to satisfy the requirements of all our customers and stockists as efficiently and as quickly as possible.
b) If you have any queries then kindly email us and we will respond as soon as possible and usually within 3 working days.

8. Website

a) Bambusa may establish general practices and limits concerning the use of the Bambusa website and the services that we provide, including limits to the size of the email messages that you may send.
b) Every effort is made to ensure that the Bambusa website is free from viruses and defects. Bamboo Style Pty Ltd [ACN 87 144 749 208] shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

WARRANTY

Bambusa Style Pty Ltd ACN 87 144 749 208 (“Bambusa”) warrants that, under normal use of Bambusa products and subject to the care instructions being followed, Bambusa products are suitable for normal home use. This warranty is in addition to any statutory warranty and is subject to the conditions, limitations and procedures appearing below.

1 LIMITATION OF LIABILITY

Bambusa’s liability under this warranty will be limited to (at Bambusa’s discretion) the replacement of a defective product and payment of reasonable freight. Under no circumstances is Bambusa liable for financial, consequential, economic or other losses.

2 PROCEDURE

If a customer returns a Bambusa product to you, which you believe results from a defect in the Bambusa product (and is not subject to the exclusions and common issues below) please contact Bambusa by email at info@bambusastyle.com.au or telephone us on +61 7 33 111 411 between 9.00AM and 5.00PM Monday to Friday AEST. Bambusa will then direct you how to arrange to return the product to Bambusa.
Bambusa will then inspect the product and if the Bambusa product is genuinely faulty a replacement will be provided free of charge and dispatched on an urgent basis.

3 ADDITIONAL BENEFITS

Bambusa will replace any products damaged during freight at its own cost.

4 EXCLUSIONS AND COMMON ISSUES

Colour fading

Bambusa products are intended for normal home use and the care instructions should be followed carefully. Due to the nature of bamboo fibres some colour fading may occur especially if the products are dried in direct sunlight. Colour fading is outside the scope of this warranty.

Pulled Loops in Bambusa Towels

Bambusa products are intended for normal home use and the care instructions should be followed carefully.
Bambusa towels are woven, not knitted, so a pulled loop will not unravel. If a towel is snagged the snag loop should be cut off with scissors. Pulled loops in Bambusa towels are outside the scope of this warranty

Shrinkage and Pilling

Bambusa products are intended for normal home use and the care instructions should be followed carefully.
As Bambusa bedding products are made from organic sateen bamboo fibre, some shrinkage and pilling may occur after first wash but that is normal for 100% bamboo sateen fibre. Slight shrinkage and pilling in Bambusa products is outside the scope of this warranty.

Contact

Bambusa™ can be contacted here: contact page

Website

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